Terms & Condition

The following Terms & Conditions apply unless otherwise agreed to in advance and in writing.  Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account.  Modern Limousine Service (MLS) accepts VISA, MasterCard, American Express, and Discover credit cards.  Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes.  Checks may be required to be received in advance in order to clear prior to the date(s) services are rendered.  New and one-time clients will be required to present their cards for imprinting.  Additional ID verification may also be necessary.

Airport Transfers

Modern Limousine Service provides a flat rate for most domestic commercial airport pickups and drop-offs to or from LAX in the immediate metro Los Angeles area and involves most major airports and metropolitan areas across the US.  The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time. Our standard complimentary wait time for departures is 15 minutes, domestic air/train arrivals 45 minutes, and international air arrivals 75 minutes. After the complimentary wait time, waiting time will be charged in 15 minute increments at the vehicles prevailing hourly rate. Additional charges may be incurred for (1) deviations from the requested service, such as extra terminal stops, extra stops en route, waiting time, holiday and late night surcharges, etc. (2) services in areas outside our corporate owned locations. Vehicles in International Markets may incur a mileage charge, in addition to the hourly rate. These charges are subject to the time used and distance travelled. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Modern Limousine Service by each respective airline. (Modern Limousine Service is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes.  Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports outside the U.S.

Point to Point Transfers

Modern Limousine Service may provide point-to-point transfer rates for local pickups and drop offs within the immediate Los Angeles service area.  Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations.

Hourly Service

Modern Limousine Service provides an hourly rate for all other service based on a two (2) hour or more minimum charge.  Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client.  Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. All hourly rates are subject to an hourly minimum, and are billable from the time the vehicle leaves the garage until it returns.

Cancellations & Changes

Modern Limousine Service understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
For local service in the Los Angeles metropolitan area, we generally accept cancellations on sedan & SUV airport transfers without a charge three (3) hours before the scheduled pick-up time.
Vans, Minibuses, premium and specialty vehicles have a 4 hour minimum and a 72 hour cancellation policy.
Motor coaches require no less than 2 week cancellation notice and up to 30 days notice.
International cancellations require a minimum 72 hour notice or as noted in your confirmation.
Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type and market area.
Time changes made with less than the required notice above will still result in additional and possibly full charges.  Example: At 9:30am a requested change in pick up time from 10:30am to 1:00pm will result in full charge for the 10:30am trip and a new charge for the 1:00pm trip.

Special Events & Peak Demand Rental Times

Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations.  Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.

No Shows

If you do not see your chauffeur, PLEASE CALL 877-660-4735 or 818-835-5466 AND A DISPATCHER WILL ASSIST YOU to avoid the full-charge “no-show” fee.  We generally include all admin/licensing and/or STC fees and recommended 20% chauffeur gratuity in the minimum no-show fee for your convenience, however gratuity amount is always 100% at your discretion.  You may increase, decrease or have the tip removed entirely.  Please advise on the gratuity you wish to pay, if any.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/STC and recommended chauffeur gratuity (gratuity amount at your discretion), will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to 2 hours of service, admin/licensing/STC and recommended gratuity (gratuity amount at your discretion) will be charged when the client does not show at the pre-arranged pick-up location.
Again, to avoid no show charges, please call our office locally at (818)835-5466 or toll free at (877) 660-4735.  The dispatcher will immediately direct your chauffeur to you.

E-Mail Communication

Generally we accept new reservations, changes and cancellations by e-mail (reservations@modernlimoservice.com) with adequate notice.  Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays.  If your needs require attention in less than a eight hours, please call our office at 818-835-5466.
Many clients may be dealing direct with one of our staff members and e-mailing them individually.  Staff members only have access to their e-mail during their regular office schedule.  Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock.  So for shorter notice requests, always send those requests to reservations@modernlimoservice.com, not individual e-mail addresses.  If that individual staff member is not in the office, your request may not be handled promptly.  We cannot guarantee cancellations, changes or new reservations unless sent to reservations@modernlimoservice.com with adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation.  If you do not receive such e-mail confirmation, please contact us right away.

Chauffeur Tip Policy

It is customary to pay a tip to the chauffeur for services rendered.  As a convenience to our clients, a recommended 20% tip that is paid 100% to the chauffeur may be added to your charges, unless your corporate agreement states differently.  Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service.  You may increase, decrease or eliminate the tip entirely.  Please let us know if you choose to pay tip in a different manner.  If you are approving an additional tip being added to the bill, please confirm via signature and/or promptly via e-mail to reservations@modernlimoservice.com referencing your reservation number, or just give us a call to adjust billing.  Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.

Arrival Time

Modern Limousine Service and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time.  However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur.  No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.

Baggage and Other Property Transported

Modern Limousine Service cannot not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles.  We will do everything possible to secure and retrieve any belongings left in the vehicle.  Please always check thoroughly prior to leaving the vehicle for all your personal belongings. Please make sure in booking the right type of vehicle based on number of bags as we will not allow any cargo on the seats of the vehicles.

Passenger Conduct

Modern Limousine Service reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated. No possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Sale or consumption of any type of narcotics or illegal drugs is not permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service. Client and renter are responsible for his/her guests, for any damage to the interior and equipments of the vehicle. This is including but not limited to: gum, wine and alcohol spillage, vomiting, breakage of drink glasses, breakage of decanters, breakage of lights, television, DVD player, radio, CD player. Repair and replacements of items shall have a minimum charge of at least $100. If anyone gets sick in the car there is a $500 clean up charge. All passengers agree to behave in an orderly and well-behaved manner. Modern Limousine Service reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. In the event of such early termination, no portion of the rental fees shall be refunded.   Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle.  Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle.  In such instances, services will be terminated immediately and no refunds will be offered.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense.  Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client.  The minimum clean up fee is $250.

Smoking Strictly Prohibited

Smoking in all vehicles is strictly prohibited.  Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge.  Damage caused by smoking activity will also be charged to the client.